Reading Time: 2 minutes Net Promoter Score (NPS) plays outsize influence on the growth of any eCommerce organization. You can NOT grow with marketing. If you want to improve Net Promoter Score of your customers. Do these two things right. Deliver before time and avoid isssues.
What’s Most Important to eCommerce Buyers? Read More »
Reading Time: 6 minutes The two-system brain: one deliberate and controlled, and other automatic and instinctive. The discover-defend axis: We’re cosntantly on the lookout for threats to defend against and rewards to discover. It takes very little to put our brains into defensive mode, and we’re not at our smartest in that mode. The mind-body loop: The state of
Have a good day: Three important scientific themes Read More »
Reading Time: 4 minutes This was late 80s in southern India (on the border between the states of Odisha and Andhra). I was in the middle of a thick forest in the dead of the night on a no moon day, alone, on foot, with no light. I need to walk 6 miles to my tent before dawn and
Reach Your Destination Read More »
Reading Time: 5 minutes Sourced from white paper by Ryan Breslow, Bolt CEO & CoFounder The Checkout Problem Shopping carts are expected to do everything… but everything is a lot. What it takes to power a full ecommerce store is very complex. Designed as website builders and inventory management systems, carts were relatively strong at top of funnel functionality
One-Click Checkout Experience Platform (OCEP) Read More »
Reading Time: < 1 minute As many industries shifted quickly to the cloud during the pandemic, the supply chain industry has trailed behind, in part due to the lagging state of digitization across this complex industry. Supply chain issues have since compounded, driven by a combination of labor shortages, bottlenecks at key ports, lack of visibility, and a general misalignment
Looking Ahead – Global Supply Chains Read More »
Reading Time: 6 minutes Excerpt from the book: Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day By Michael D. Basch One of the new cities we opened during that first month was a small town in Indiana. The only reason we decided to serve it was that it had an RCA plant that
Fedex Wedding Dress Story, Put the Customer First Every Day Read More »
Reading Time: 3 minutes Best single source of innovation is your engineers (because they’re working with the enabling technology every day, so they’re in the best position to see, what’s just now possible). Product vision is intended to attract and inspire these engineers. The product strategy is intended to ensure these engineers are working on the most important problems.
The Most Important Thing for Product Companies is Engineering Read More »
Reading Time: 2 minutes Answer these six questions to get your answer Who came up with the last feature or product idea you built? “What do you mean who came up with it? Well, our team did. Right? That’s how it normally works.” This kind of response is a sign of healthy product management organization, in which management sets
Is Your Company Product-Led? Read More »
Reading Time: 3 minutes There are likely some serious issues coming from the top. It’s important that I understand and address those, otherwise it’s very possible any changes will be less impactful or temporary. Many startup founders or CEOs have never worked with strong engineering organizations, and it’s not uncommon to find leaders with fundamental misunderstandings about the role of technology, and the necessary contribution of engineers as a partner to product management and product design.
Turnaround Product Engineering by Debby Meredith Read More »
Reading Time: 3 minutes You are the product manager (PM) and you think, as I do, you are the CEO of the product. What do you do? As CEO of the product, what ONLY you, the PM, can do? Sam Lessin, Co-founder at Fin, says “The PM function is sort of a lubricant – to make sure the people
You are ‘the CEO of the product’ Read More »
