Reading Time: 2 minutes Net Promoter Score (NPS) plays outsize influence on the growth of any eCommerce organization. You can NOT grow with marketing. If you want to improve Net Promoter Score of your customers. Do these two things right. Deliver before time and avoid isssues.
Reading Time: 6 minutes The two-system brain: one deliberate and controlled, and other automatic and instinctive. The discover-defend axis: We’re cosntantly on the lookout for threats to defend against… Read More »Have a good day: Three important scientific themes
Reading Time: 4 minutes This was late 80s in southern India (on the border between the states of Odisha and Andhra). I was in the middle of a thick… Read More »Reach Your Destination
Reading Time: 5 minutes Sourced from white paper by Ryan Breslow, Bolt CEO & CoFounder The Checkout Problem Shopping carts are expected to do everything… but everything is a… Read More »One-Click Checkout Experience Platform (OCEP)
Reading Time: < 1 minutes As many industries shifted quickly to the cloud during the pandemic, the supply chain industry has trailed behind, in part due to the lagging state… Read More »Looking Ahead – Global Supply Chains
Reading Time: 6 minutes Excerpt from the book: Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day By Michael D. Basch One of the… Read More »Fedex Wedding Dress Story, Put the Customer First Every Day
Reading Time: 3 minutes Best single source of innovation is your engineers (because they’re working with the enabling technology every day, so they’re in the best position to see,… Read More »The Most Important Thing for Product Companies is Engineering
Reading Time: 2 minutes Answer these six questions to get your answer Who came up with the last feature or product idea you built? “What do you mean who… Read More »Is Your Company Product-Led?
Reading Time: 3 minutes There are likely some serious issues coming from the top. It’s important that I understand and address those, otherwise it’s very possible any changes will be less impactful or temporary. Many startup founders or CEOs have never worked with strong engineering organizations, and it’s not uncommon to find leaders with fundamental misunderstandings about the role of technology, and the necessary contribution of engineers as a partner to product management and product design.
Reading Time: 3 minutes You are the product manager (PM) and you think, as I do, you are the CEO of the product. What do you do? As CEO… Read More »You are ‘the CEO of the product’
