Reading Time: 2 minutes Net Promoter Score (NPS) plays outsize influence on the growth of any eCommerce organization. You can NOT grow with marketing. If you want to improve Net Promoter Score of your customers. Do these two things right. Deliver before time and avoid isssues.
Reading Time: 6 minutes The two-system brain: one deliberate and controlled, and other automatic and instinctive. The discover-defend axis: We’re cosntantly on the lookout for threats to defend against… Read More »Have a good day: Three important scientific themes
Reading Time: 5 minutes Sourced from white paper by Ryan Breslow, Bolt CEO & CoFounder The Checkout Problem Shopping carts are expected to do everything… but everything is a… Read More »One-Click Checkout Experience Platform (OCEP)
Reading Time: 6 minutes Excerpt from the book: Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day By Michael D. Basch One of the… Read More »Fedex Wedding Dress Story, Put the Customer First Every Day
Reading Time: 3 minutes Best single source of innovation is your engineers (because they’re working with the enabling technology every day, so they’re in the best position to see,… Read More »The Most Important Thing for Product Companies is Engineering
Reading Time: 3 minutes There are likely some serious issues coming from the top. It’s important that I understand and address those, otherwise it’s very possible any changes will be less impactful or temporary. Many startup founders or CEOs have never worked with strong engineering organizations, and it’s not uncommon to find leaders with fundamental misunderstandings about the role of technology, and the necessary contribution of engineers as a partner to product management and product design.